Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unaltered condition. To ensure hygiene and quality standards, please ensure all lace remains uncut and the hair has not been chemically treated or worn.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery to receive your Return Authorization and the correct return shipping address.

• 2.
  Prepare the Package

  Securely pack the wig in its original packaging, ensuring all tags, silk bags, and accessories are included and the lace is intact.

• 3.
  Ship the Item

  Send the package back using a trackable shipping service and provide the tracking number to our support team to prevent any processing delays.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.